Senior Technology Manager (Digitalisation) #AJY
Singapore, Singapore, Singapore |
Posted: Jan 12, 2021
Responsible for promoting new technologies and embracing the technology such as AI, RPA, etc.
Participate in IT projects as user project coordinator/user lead, and assist in submission of new projects proposal.
Identify areas of inefficiency in the existing system/manual processes, and help users to define business requirements which may entail process streamlining and/or automation.
Assist users and provide guidance in process mapping for as-is and to-be process modeling.
Suggest processes for integration with technology and ways to increase productivity.
Be the point of contact to represent users’ requirement to IT support staff. Collate and prioritize issues/bugs reported and escalate to department IT Support Staff and follow up
Provide 1st Level support to users and perform trouble-shooting and analysis. Escalate to the appropriate parties
Provide training and day to day support to users on the use of IT applications/software package such as in system configuration
Degree in Engineering/ Computer Science/ Business/ Information System/ any relevant
At least 8-10 years’ experience as a Business Analyst in IT technology projects
Knowledge in digital transformation or technologies would be an added advantage
Good communication and interpersonal skills
Good presentation skills.
Jasmine Lai Jia Ying (R1767825)
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Mar 31, 2021
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